The NRC is among the largest humanitarian organizations in the world, helping people forced to flee. The workshop with the NCHR and Ms. Sigrid Buseth from the Norwegian National Criminal Investigation Service (NCIS/KRIPOS) aimed to enhance the skills and knowledge of the NRC investigators covering all their field offices, and looked in particular at inquiries concerning their staff in connection to issues such as corruption, protection from sexual exploitation and abuse (PSEA), and other types of misconduct - while ensuring sensitivity and ethical principles in their work.
Exploring Procedures, Ethical Considerations, and Enhanced Cognitive Interviewing skills
The workshop delved into various key aspects including legal framework and ethical considerations, NRC framework and procedures in connection with inquiries and internal investigations, ethical principles and guidelines for interviews with vulnerable people, and ethical dilemmas encountered during interviews.
Additionally, the workshop included sessions on communication and human memory, investigative interviewing step-by-step (planning and preparation, building rapport, free account, clarifying and disclosing, closing the interview, and evaluation). The workshop also covered enhanced cognitive interviewing techniques to assist with recall, conducting interviews with traumatized individuals, and optimizing interviews with interpreters.
- The participants' demonstrated expertise in conducting investigations and dedication to upholding ethical standards was impressive. This workshop provided a valuable opportunity to enhance investigative skills and ensure effective rights protection, and we believe this training will strengthen the capacity of both organizations in addressing issues such as corruption and misconduct, fostering a culture of accountability and integrity, says NCHR senior adviser, Susanne H. Flølo.
The participants engaged in practical exercises such as practice interviews and case studies to apply the knowledge gained during the workshop.
The workshop was designed to equip the NRC investigation staff with the necessary skills to conduct thorough and ethical investigations, particularly when dealing with vulnerable people and individuals who have been traumatized. It aimed to enhance the overall quality and sensitivity of the investigative process within the NRC, ultimately contributing to the organization's commitment to upholding the rights and well-being of those it serves.